Shipping Locations

We are proud to offer shipping services both within Malaysia and worldwide. Whether you're local or international, we’ve got you covered with reliable delivery options.

Shipping and Delivery Information

Packaging Process

We take great care in ensuring your orders are packaged securely to reach you in perfect condition:

  • Orders are packed in an appropriately sized box with ample air cushions to prevent any movement during transit, ensuring your items are protected from damage.
  • All packaging is handled with prompt and careful attention by our professional staff, ensuring every order is securely prepared for delivery.

Processing Time

  • Orders are typically processed within 1 business day. During peak seasons or promotional periods, processing times may vary. We appreciate your patience.

Shipping Methods and Costs

We've partnered with trusted carriers to offer reliable shipping options. Choose from the following methods:

  • POS MALAYSIA - MYR 9.00: A cost-effective option for global shipping.
  • J&T EXPRESS (recommended) - MYR 12.00: Our recommended choice for reliable and timely deliveries.
  • DHL - MYR 12.00 (Worldwide): A premium option for swift and secure international shipping.
  • GDEX (recommended) - MYR 12.00: Another recommended choice known for efficient and traceable deliveries.

Shipping costs are calculated based on your selected method, the weight of your order, and your delivery address. The exact shipping cost will be displayed during the checkout process.

Order Tracking

Stay informed about your shipment's status via our Order Tracking Page. Once your order is dispatched, you'll receive a confirmation email with a unique tracking number. Use this number to monitor your order's journey to your doorstep in real-time.

 

Estimated Delivery Timeframes

  • Within Malaysia: Delivery takes approximately 1-3 business days from the dispatch date.
  • International: Delivery times may vary based on the destination.

Please note that these are approximate delivery times, and factors like customs processes or unforeseen circumstances may impact the actual delivery date.

Customs and Import Duties

For international orders, please be aware that customs and import duties may apply upon arrival in the destination country. These charges are the responsibility of the recipient.

Need Assistance?

If you have any questions, concerns, or specific requests regarding shipping and delivery, feel free to contact our customer service team. We're here to assist you.

Return Policy

Defective on Arrival (D.O.A)

  • Products found defective on arrival can be returned for exchange within 7 days for online purchases. Items must be in their original condition. If goods have been used or found to be damaged by the user, no exchange will be provided.
  • Return postage is paid by the buyer and is non-refundable.

Damage in Delivery

  • If there is damage to the package or missing merchandise, please keep the original shipping carton and contact us immediately. This allows us to issue a damage claim with the carrier.
  • Please do not return your order without these steps, as it may delay the replacement or credit issuance.

Missing Items

  • All missing item claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.

Note: All decisions on complaints relating to defects in workmanship or material shall be final and conclusive. By making a purchase, you agree to abide by such decisions.